Our Team

We possess a heartfelt desire to work with seniors in the community. It is our ultimate goal to forge extraordinary relationships between our clients and their CAREGivers. When you or an elderly loved one is ready for help, our caring staff is on call to quickly answer your questions and accommodate your senior services needs.

Meet our team of caring, compassionate professionals, dedicated to providing you and your family the best in-home care and support for your individual needs and preferences.

Falon Newman

Care Director

Falon Newman, Home Instead's Care Director has worked extensively in the aged care sector within Care Management and Client Relations on the Sunshine Coast for over five years and has extensive knowledge of care options, the Aged Care System and Government Packaging.

Falon is a passionate advocate for the elderly and their rights for choice when remaining at home. She dedicates her time to educating and updating government groups, community groups and medical and allied health professions on the many options available in the sector. Falon hopes to continue supporting seniors and their families and providing education around the aged care system so they can make informed decisions around what support options would best suite their individual circumstances.

Glen Fredrickson

Operations Manager

Glen Fredrickson has a widespread background in International business trade, logistics and commerce. Working within this field for the last 11 years he wished to change the direction of his work and be involved within a sector that had a focus on supporting people. Finding his passion in aged care Glen has brought his operations knowledge to Home Instead to streamline our internal and external processes to ensure we are delivering a premium service to all of our clients. Glen's focus is to ensure Home Instead follows strict QMS procedures which allows us to deliver 24HR support and remain an ISO accredited provider.

Julie Shaw

Care Services Coordinator

Julie Shaw  has worked for Queensland Health for 9 years as an operational support officer.  Julie began with Home Instead as an experienced CAREGiver for over 15 months  before joining our office team. Julie works on keeping the day to day operations of the office running smoothly, while providing quality customer service to our clients. She oversees the daily liaison with both our CAREGivers and clients ensuring that excellent relationships are maintained and our client's needs are met.  She approaches all tasks in a professional but friendly manner, juggling CAREGivers and clients schedules with the greatest of ease

Evelyn Gough

Care Manager

Evelyn, has worked in the health industry for 22 years, however has maintained focus within the aged care and community setting in recent years. She has a clinical nursing background in Chronic Disease and now Care Management. Ev has a wealth of clinical knowledge and a passion for assisting the elderly to remain in their own homes. Evelyn provides guidance to our CAREGivers to allow them to provide a premium service to our client's on a daily basis as well as giving all clients daily one on one support. She also has worked in Copenhagen and China for many years and worked in various roles within Research & Development.

Denise Evans

Client Services Manager

Denise recently moved to Australia with her husband and with great enthusiasm was able to continue her career with Home Instead Senior Care as the Client Service Manager on the Sunshine Coast. Denise worked for Home instead in England for 5 years as the Training and Development Manager and has extensive knowledge in HISC training, premium customer and client services. Within this role she was qualified to deliver the extensive HISC accredited training program and ensures all policies are upheld.

Having experienced one of her parents needing care, Denise understands the importance of kindness compassion and understanding.

Denise’s new role allows her to design and tailor new clients services to ensure that all of their needs are met. Denise finds great fulfilment in seeing her clients have positive experiences with our CAREGivers in their own environment. Denise is very passionate about the ethos and values of Home Instead and the quality of care we deliver to our valued clients across the community.

Lisa Irwin

Client Services Coordinator

Lisa has come from a diverse working background, most recently as administration manager for a recruitment company involved in the mining sector. After moving to the Sunshine Coast with her fiancé last year and after working previously in aged care facilities and in corporate aged care, she felt herself drawn back to the industry. Lisa’s role is to work across several areas, administration management of the office, working closely with our CAREGivers to schedule them to shifts to support our clients with 24 hour support and payroll. Lisa believes strongly in delivering premium service and information to clients and their families to ensure quality of life at home.

Sheree Mitchell

Business Support Officer

Sheree is completing a Bachelor of Social Work at the University of the Sunshine Coast and is in her third year of study.  Her focus is on working with the elderly, families and mental health.  She is passionate about advocating for vulnerable people.  Sheree has completed a Diploma of Community Services Work and has been involved with a number of projects and events with local community organisations.  Her employment background includes working in various roles in animal welfare.  Prior to that, she was a client account manager for 15 years for manufacturers within the telecommunication, jewellery and printing industries. Sheree supports the Home Instead team in a range of duties to monitor our quality and compliance systems allowing us to deliver the very best care available in the community.