Our Team

We possess a heartfelt desire to work with seniors in the community. It is our ultimate goal to forge extraordinary relationships between our clients and their CAREGivers. When you or an elderly loved one is ready for help, our caring staff is on call to quickly answer your questions and accommodate your senior services needs.

Meet our team of caring, compassionate professionals, dedicated to providing you and your family the best in-home care and support for your individual needs and preferences.

Falon Fredrickson

Director
Falon Fredrickson

Falon Fredrickson, Home Instead's Care Director has worked extensively in the aged care sector within both Care Management and client services on the Sunshine Coast for over seven years. Falon has extensive knowledge of care options, the Aged Care System/Legislation and how to get the best for those access Government Home Care Funding.  Falon is a passionate advocate for the elderly and their rights for choice when remaining at home. She dedicates her time to educating and updating government groups, community groups and medical and allied health professions on the many options available in the sector. Falon hopes to continue supporting seniors and their families and providing education around the aged care system so they can make informed decisions around what support options would best suite their individual circumstances.

Glen Fredrickson

Director
Glen Fredrickson

Glen Fredrickson has a widespread background in the International business trade, logistics and commerce. Working within this field for the last 11 years he wished to change the direction of his work and be involved within a sector that had a focus on supporting people. Finding his passion in aged care Glen has brought his operations knowledge to Home Instead to streamline our internal and external processes to ensure we are delivering a premium service to all of our clients. Glen's focus is to ensure Home Instead follows strict QMS procedures which allows us to deliver 24HR support and remain an ISO accredited.

Denise Evans

Operations Manager
Denise Evans

Denise moved to Australia with her husband and with great enthusiasm has been able to continue her career with Home Instead Senior Care. Denise worked for Home instead in England for 5 years as the Training and Development Manager and has extensive knowledge in HISC training, premium customer and client services. Within this role she was qualified to deliver the extensive HISC accredited training program and ensures all policies are upheld.  Having experienced one of her parents needing care, Denise understands the importance of kindness compassion and understanding.  Denise’s role allows her to design and tailor new clients services to ensure that all of their needs are met and finds great fulfilment in seeing her clients have positive experiences in their own environment. Denise is very passionate about the ethos and values of Home Instead and the quality of care we deliver to our valued clients across the community.

Kelly de Visser

Client Services Coordinator
Kelly de Visser

Kelly comes from an extensive corporate background most recently within the finance industry. Kelly has a passion for working within the community and creating connections between like-minded organisations and networking within the Sunshine Coast. After completing her Degree in Business and Events Management Kelly wanted to be apart of an industry where she could make a difference in the community and people's lives – she found this in Home Instead. Bringing her previous expertise within Senior Coordination and Client Services Kelly now supports Home Instead clients to find the best pathway of care available to support their care needs.

Jodie McCarthy

HR, Engagement and Recruitment Officer
Jodie McCarthy

Jodie joins the Home Instead team as Human Resource and Recruitment Officer bringing with her many years of experience across various industries in an executive, administration and human resource capacity.  Jodie is passionate about making a positive difference for Seniors and their families and understands the qualities of empathy, compassion and caring.  Jodie appreciates the importance of ensuring CAREGivers are provided with information and resources to enable them to succeed in caring for our Clients and their ability to positively impact and improve on the health and wellbeing of Seniors at home.  Jodie is a professional individual who is caring, trustworthy and strongly believes in Home Instead’s mission to “enhance the lives of ageing adults and their families”.

Marti Braidwood

Financial Officer
Marti Braidwood

Marti originally qualified as a schoolteacher but has more recently completed studies in Accounting & Bookkeeping as well as Business Administration. She has worked within a number of professional fields including finance, property, public relations and legal. Marti administers the finances for Home Instead and is committed to working in a professional and efficient yet friendly manner. She is passionate about health and wellness and enjoys helping others within the community. Marti joined Home Instead as she was looking for a rewarding role where she is making a difference in people’s lives. 

Lisa Irwin

Care Coordinator
Lisa Irwin

Lisa has come from a diverse working background, most recently as administration manager for a recruitment company involved in the mining sector. After moving to the Sunshine Coast with her fiancé last year and after working previously in aged care facilities and in corporate aged care, she felt herself drawn back to the industry. Lisa’s role is to work across several areas, administration management of the office, working closely with our CAREGivers to schedule them to shifts to support our clients with 24-hour support and payroll. Lisa believes strongly in delivering premium service and information to clients and their families to ensure quality of life at home.

Robyn Jeffrey

Care Coordinator
Robyn Jeffrey

Robyn has worked in the health and wellness industry for over 25 years and is passionate about working with and being an advocate for those in need. With experience leading teams to effectively enhance the customer experience Robyn has returned to study and is currently completing an MBA, specialising in Health Sector Business Management. Robyn’s interest in aged care began whilst working as enrolled nurse in aged care, medical and oncology units and she felt working with Home Instead Senior Care was a perfect opportunity to contribute providing quality care and services within this sector. Robyn considers communication, collaboration, empowerment, persistence and passion to be vital to providing exceptional customer care and shares these values with the team. 

Carlee Whitecross

Care Coordinator
Carlee Whitecross

Carlee joins the Home Instead team as a Care Coordinator after working for a National Dietetics Company in Administration and Accounts Management. Working in the health industry prompted Carlee to pursue a role in Care Management, following her passion in helping others and making a difference in the lives of clients. Carlee has a kind; caring nature and she advocates for a team-oriented approach to in-home care to support our clients and their families. She understands the importance of scheduling processes to ensure clients are matched with CAREGivers according to their individual needs as a critical component of best practice in Care Coordination. Carlee is looking forward to getting to know our clients, CAREGivers and external stakeholders to foster supportive relationships. She looks forward to a long, rewarding career with the Home Instead Sunshine Coast team.  

Madison Hammel

Care Coordinator
Madison Hammel

Madison comes from a very customer focused background, previously working as a Client Services Coordinator in the finance industry. She has a passion to make a difference and believes that her morals align with those of the Home Instead Senior Care team. Madison enjoys creating and maintaining great client relationships and looks forward to doing so within her role as Care Coordinator for Home Instead Senior Care. She has a very warm and friendly manner and loves to create lasting impressions. Communication, trust & respect are essential to Madison and she will use these values to support the team and to provide exceptional customer service to all our clients.

Vivian Charles

Business Support Officer
Vivian Charles

Vivian has worked in a diverse range of industries both public and private with a core value of high quality customer care, team support and communication. Vivian has personal experience in caring for loved ones as well as experience working in residential, agency and community care with a particular interest in palliative care, mental health, acute medical and high support needs within the Aged Care Sector. Vivian is passionate about health, wellbeing, supporting, mentoring and training of others to create high quality and supportive care for the more vulnerable members of our community.